It is amazing to see that work redesign approaches proposed in our AI thought leadership report – Redesigning Work with Artificial Intelligence: Accelerating the Adoption of Artificial Intelligence in Government Organizations – have been adopted by NSW Department of Planning, Housing and Infrastructure for their Invoice Processing. The research takes a risk perspective to classify tasks and proposes four work redesign approaches based on risk levels and domain expertise/specialisation required. The approaches proposed are backed by case studies from the public sector.

For the full report refer to this link.

The research is jointly published by The University of Queensland and the SAP Institute for Digital Government.

Collaborators: CIRES CI Dr Ida Asadi Someh and CIRES Research Director, Professor Marta Indulska, Dr Reihaneh Bidar, Dr Tapani Rinta-Kahila, Dr Katie Williams,  Ian Ryan, Ryan van Leent [UQ Business School, SAP Australian User Group & CIRES]