CIRES PhD Researcher Pa Pa Khin travelled to Canada in August to present at AMCIS 2025 on the challenges industries face in identifying and managing Personally Identifiable Information (PII) within Systems of Engagement. It was a great opportunity to emphasise the importance of controlling sensitive and vital information, which we share and use informally, ad hoc, or formally across diverse collaboration and communication systems, and its value creation. Pa Pa’s work introduces a foundational framework, a locus for control with five key elements in place.

“I am happy to share that our paper, “From Chaos to Clarity: Identifying and Managing Personally Identifiable Information in Systems of Engagement”, was presented at the Americas Conference on Information Systems (AMCIS) 2025 organised by the Association for Information Systems. Together with A. Prof Paul Scifleet, we explore the significant challenges organisations face in identifying and managing Personally Identifiable Information (PII) within Systems of Engagement, as described in the current industry discourse. Based on our findings, we develop a locus for control for sensitive and vital information management with five key elements in place (i) the identification and location of information assets, (ii) their traceability, (iii) protection and security, (iv) compliance and governance, (v) use and value creation.”

Thanks to CIRES and our industry partner Astral for supporting this work.