Curating Systems of Engagement
This research project is a collaboration with Astral Consulting and is tackling the critical issue of how information from an organisation’s public systems of engagement can be captured, developed and leveraged as information assets of value and will contribute to methodologies for improving enterprise information and knowledge management. It commenced in April 2023 with the recruitment of PhD Researcher Pa Pa Khin at Swinburne University of Technology.
About the Project
This project tackles the critical issue of how information from an organisation’s public systems of engagement can be captured, developed and leveraged as information assets of value and will contribute to methodologies for improving enterprise information and knowledge management. Working with partner Astral Consulting, the research will investigate how organisations can leverage human and Artificial Intelligence/Machine Learning (AI/ML) approaches to curate and incorporate the uncontrolled data accumulating in an organisations systems of engagement into its formal systems of record. A system of record is the legal, auditable system that tracks records while a system of engagement is where end-users carry out their tasks, such as collaborate on and complete business processes.
The project commenced in April 2023 with the appointment of PhD Researcher Pa Pa Khin, who is based at Swinburne University of Technology. This project will investigate how AI/ML can meet the demand of utilising the information within systems of engagement, including the full range of communication and collaboration technologies in use but currently outside of existing organisational control. Pa Pa is supervised by Chief Investigators Dr Paul Scifleet, Associate Professor Amir Aryani, and Partner Investigator Marie Felsbourg from Astral Consulting.
This project is one of two CIRES projects with Astral. The other project, Information Architecture and Forensic Data Analysis, commenced in April 2023.
Astral, established in 2000, are industry experts in Information Management delivering services to leading Australian and Global 2000 organisations. Astral address the business challenges of their clients by implementing systems and services that manage the full lifecycle of Information Assets to leverage them across all business processes and add value to the bottom line. Astral provide Information Management and Governance consulting services and support clients by leveraging IP and experience developed in 20 plus years of business. The projects co-designed with CIRES will assist Astral in the objective of being able to advise and support clients in leading technologies and approaches to information management. The research will improve understanding of solution design and implementation options available to clients, and will enable delivery of improved outcomes to clients, providing them with real business advantages. The partnership with CIRES presents opportunities for driving a greater awareness of challenges and potential solutions, stimulating a sense that information controls are not only possible but essential and will add to an organisation’s competitive edge.
Pa Pa Khin
Dr Paul Scifleet
A.Prof Amir Aryani
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