It is amazing to see that work redesign approaches proposed in our AI thought leadership report – Redesigning Work with Artificial Intelligence: Accelerating the Adoption of Artificial Intelligence in Government Organizations – have been adopted by NSW Department of Planning, Housing and Infrastructure for their Invoice Processing. The research takes a risk perspective to classify tasks and proposes four work redesign approaches based on risk levels and domain expertise/specialisation required. The approaches proposed are backed by case studies from the public sector.
For the full report refer to this link.
The research is jointly published by The University of Queensland and the SAP Institute for Digital Government.
Collaborators: CIRES CI Dr Ida Asadi Someh and CIRES Research Director, Professor Marta Indulska, Dr Reihaneh Bidar, Dr Tapani Rinta-Kahila, Dr Katie Williams, Ian Ryan, Ryan van Leent [UQ Business School, SAP Australian User Group & CIRES]
Professor Susan Williams from the Universität Koblenz Germany, is visiting our Swinburne University of Technology node from the 4th to 9th February 2024. Sue is a Professor of Enterprise Information Management and will be collaborating and working with CIRES Chief Investigator Dr Paul Scifleet, and CIRES PhD Researchers Lufan Zhang and Pa Pa Khin.
As an interdisciplinary researcher with expertise in the areas of social and organisational informatics, Sue’s work focuses on information ecologies and the design of the digital workplace. With an academic background in computer and information science, her research examines complex socio-technical change (STC) and human-centred technology design. Her long-term research programme investigates the challenges associated with understanding how new information infrastructures are shaping work and work practices, and the design of digital workspaces and workplaces to support distributed collaborative work.
CIRES Chief Investigator Dr Paul Scifleet is looking forward to the collaboration. “Professor William’s is one of the world’s leading researchers in Enterprise Information Management and the challenges businesses face today in managing the ever-increasing amount of vital information shared in workplace collaboration technologies. We are excited to be working with Professor Williams to improve the information resilience of Australian businesses facing the same concerns.”